United passenger agrees to settlement over dragging incident
- Author: Rita Burton Apr 30, 2017,
Apr 30, 2017, 0:02
David Dao's legal team announced the settlement Thursday in a brief statement. The amount of the settlement hasn't been announced.
The chief executive of United Airlines Inc will testify before a House panel on Tuesday in the aftermath of the forced removal on April 9 of a passenger from a Chicago flight, an incident that drew worldwide condemnation.
However, the doctor refused, making the airport police at Chicago's O'Hare International Airport drag him out of his seat.
He suffered a concussion, a broken nose and lost two front teeth, which led to an online uproar against the misconduct.
Dao attorney Thomas Demetrio praised United CEO Oscar Munoz for agreeing to the settlement.
After initial missteps in which the company appeared to at least partially blame Dao, the carrier and Munoz apologized repeatedly and launched the internal review to find out what went wrong.
"For this acceptance of corporate accountability, United is to be applauded", he said. The U.S. Department of Transportation requires airlines to offer a maximum compensation of $1,350; the investigation into Flight 3411 found that airline staff only offered $800 and the cost of meals and hotels for compensation.
The agency released a report Monday in which the officer who pulled Dao from his seat, James Long, gave his version of events.More news: Malcolm Butler Reportedly 'Highly Unlikely' to Be Traded Despite Saints Interest
The incident was a major embarrassment for United.
United had previously announced that it would no longer ask law enforcement officers to remove passengers from its planes over booking issues, and that crew members would not replace boarded passengers.
Southwest Airlines Co. said on Thursday that it will stop overbooking flights.
Moore said the incident with Dao only serves to exacerbate the general frustration consumers already had with air travel.
At the same time, another United flight was experiencing technical issues, keeping four airline staff in Chicago from arriving in Louisville in time to crew flights leaving the following day.
Munoz, who took the helm at United in 2015 as part of an effort to improve customer relations, has faced calls to step down after referring to Dao as "disruptive and belligerent" in a statement following the incident.
The backlash against the rough removal of a United Airlines UAL.N passenger to make room on a crowded flight has opened a divide in the USA industry over how to manage flight overbooking, with some renouncing the practice and others offering richer incentives to give up seats.