United CEO Oscar Munoz will not become chairman next year as planned

This will prove to be a watershed moment for our company, and we are more determined than ever to put our customers at the center of everything we do. He already agreed past year to delay taking on the chairman's position after the board was revamped as part of a deal with two activist shareholders.

Emirates remains committed to the US market despite plans to slash 20 percent of its flights in the wake of tougher security and visa measures put in place under the Trump administration, the airline's president said Thursday.

Munoz came under fire in early April for his response to the forcible removal of a passenger from a United flight.

Munoz's decision comes a day after United and the Chicago Department of Aviation missed a U.S. Senate deadline to respond to lawmakers about the events aboard flight 3411 on April 9. When the plane landed, United asked the passengers to stay on the plane while the CFB officers pulled Furley's husband off for questioning.

Oscar Munoz, the CEO of United Airlines, apparently won't become the chairman of the company as planned.

Committee leaders said in a joint statement that getting answers about what happened and how to prevent a recurrence was a "priority" and any further delay was "unacceptable". United now faces charges from the injured man and will be dealing with what they call a "systematic failure".

Company executives said it's too soon to know if the incident is hurting ticket sales.

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Unfortunately, United Airlines had other options to defuse the overbooking situation, but regrettably declined.

Through Tuesday afternoon, its shares had fallen 4.3 percent since Flight 3411, wiping out almost $1 billion in market value, although several other airline stocks declined in the same period.

He has focused on improving United's tattered relations with labor unions.

Two weeks after a passenger was violently dragged from one its planes, United Airlines says it is to link pay more closely to customer satisfaction.

Dao's lawyers have said he plans to file a lawsuit.

United CEO Munoz's letter to the committee Thursday reiterated his apologies to Dao and all of the passengers aboard the flight who endured the "appalling" incident, which he called a "humbling learning experience".

  • Rita Burton