United passenger launches legal action over forceful removal

United Airlines is reportedly compensating all customers who were on the flight in which a passenger was forcibly removed from his seat.

United spokeswoman Megan McCarthy said Wednesday that the passengers can take the compensation in cash, travel credits or miles. "The disgusting mishandling of the situation included everyone from the rude ticket agent who demanded that this man give up his seat on the flight United overbooked, to one of the officers laughing in the midst of the incident, to the violent, abusive way the passenger was dragged off the plane by the officer", he writes.

Video taken by passengers shows the man screaming while being dragged by police officers down the aisles where he ends up bloodied and bruised. One officer was placed on leave Monday, one day after the incident.

The magazine had last month named Munoz its "US Communicator of the Year" for 2016 based on his steadying of the airline after the prior chief executive resigned amid a scandal and Munoz himself suffered a heart attack. Many airlines in India and globally tend to issue confirmed bookings to more passengers than the number of seats available on a flight in anticipation of a few ticket cancellations and to reduce the possibility of departing with empty seats.

"The incident on United flight 3411 was not in accordance with our standard operating procedure, and the actions of the aviation security officer are obviously not condoned by the department", Pride said. He described the man as "disruptive and belligerent". But other passengers on the plane can be heard arguing with authorities over Dao's treatment as the horror unfolds. That list - generated hours before the plane ever got to the gate - would remain in the computer system until after the flight actually departed, said Ahmed Abdelghany, a professor of operations management at Embry-Riddle Aeronautical University's Daytona Beach, Fla., campus.

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He also wants to prevent anyone from going through the abuse and humiliation Dr. David Dao endured aboard his infamous United Flight, which he believes could have just as easily happened to him.

Fearns said he is sharing his story to raise awareness and hopefully bring about some "much-needed reforms" in the airline industry.

The three officers who removed Dao have been suspended from their jobs at the Chicago Aviation Department.

A group of 21 senators on Tuesday sent a letter to Munoz announcing plans to examine the incident, while New Jersey governor Chris Christie called for the US Department of Transportation to suspend airlines from overbooking flights pending a review. Last year, more than 83 percent of the seats on US airlines were occupied.

No one volunteered, despite United's offers of up to $800. The four top-ranking members of the Senate Commerce Committee asked the airline and Chicago airport officials for more information about what happened.

  • Alfonso Moody