HP recalls an additional 101000 batteries over fire concerns
- Author: Myrtle Hill Jan 28, 2017,
Jan 28, 2017, 0:36
The episode comes in the aftermath of Samsung's scarring saga with its Galaxy Note 7 phone, which was recalled - twice - a year ago for explosions caused by battery defects. However, since not all batteries (with matching barcodes) and laptops are affected by the potential problems, the manufacturer advises to either download HP's Battery Program Validation Utility that determines whether the particular battery may be faulty, or manually enter serial number and barcode of the battery into a special form on HP's website.
In 2016, HP recalled 41,000 batteries over safety concerns. One incident caused about $1,000 worth of damage, presumably not including the actual laptop that went up in flames.
HP is asking the owners of HP, Compaq, HP ProBook, HP ENVY, Compaq Presario and HP Pavilion laptops purchased between March 2013 and October 2016 to send their batteries back to the company for a free replacement just in case they catch fire. Affected batteries will carry a bar code that starts with 6BZLU, 6CGFK, 6CGFQ, 6CZMB, 6DEMA, 6DEMH, 6DGAL or 6EBVA.
The reason for the recall was "fire and burn hazards".More news: Does The Average Consumer Really Care About the Nintendo Switch?
The CPSC recommends that consumers remove the batteries from affected devices and contact HP for a free replacement. Until customers get a new battery, they should only use the notebooks by plugging them into AC adapters, the commission added.
In the U.S., users can call HP customer service at 1-888-202-4320 to request a replacement battery.
The Canadian recall notice states that, in all, HP sold 5,700 batteries in Canada, 142,900 in the U.S., and 8,500 in Mexico. Canada toll-free at 1-888-202-4320 from 8:00 am to 7:00 pm CST Monday to Friday. At the same time, though, it urged the technology industry to put a greater emphasis on battery safety. Whatever you do, don't mess around with a bad lithium-ion battery. Or are you happy to take the risk?